1. Booking & Cancellations Policy
   •    Booking: All appointments must be booked online via our website or phone. A deposit is required to secure your spot.
   •    Cancellations: We require at least 24 hours’ notice for cancellations. Cancellations made less than 24 hours before the appointment will result in a non-refundable deposit.
   •    No Shows: Failure to show up for your appointment without prior notice will result in a charge for the full appointment.

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2. Refund Policy
   •    No Refunds on Services: All services are final once completed. We do not offer refunds for completed work.
   •    Hair Products: Due to the nature of raw hair, all sales are final. Please inspect your hair before installation for any concerns.

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3. Hair Care & Maintenance Policy
   •    Hair Care Instructions: To maintain the quality of your raw hair, we recommend using sulfate-free shampoos and conditioners. We provide detailed care instructions with every purchase.
   •    Reinstallation & Touch-ups: We suggest reinstalling your hair every 6-8 weeks for optimal longevity and appearance. Touch-ups for natural weaves can be scheduled as needed.

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4. Service Guarantees
   •    Quality Assurance: We only offer premium, 100% raw hair and guarantee the quality of our products. If there is an issue with your hair, we will resolve it on a case-by-case basis, provided the hair has not been altered or damaged.
   •    Install Quality: We stand behind the quality of our installations. If you are unhappy with your install, please let us know within 48 hours, and we will make adjustments as needed.

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5. Late Policy
   •    Late Arrivals: We understand that life happens! However, if you arrive 15 minutes late or more, we may need to reschedule your appointment, and a late fee may apply.

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6. Privacy & Data Protection Policy
   •    Client Information: We value your privacy. All personal information shared with us is confidential and will not be shared with third parties.
   •    Payment Security: Payments made on our website are processed securely, and we do not store sensitive financial data.